How do I delete my Probcast account?
If you’d like to delete your Probcast account, send us an email (to [email protected]) or message us directly using our in-app chat feature and our team will help.
Please include:
The email address you use for Probcast.
Your company or farm name, if applicable.
Confirmation that you’d like your account and its associated personal data deleted.
Messaging us?
See below for how to contact us through the in-app chat feature
Emailing us?
Send your request to our email at [email protected] with the subject “Delete my Probcast account”.
If possible, send your request from your registered email address. Can’t access it anymore? Let us know and we’ll help you find another way to verify your request.
FAQs
What happens next?
We’ll review your request and may ask for a little more information to confirm that the account belongs to you. We’ll explain the next steps and how long we expect it to take.
Once your request has been processed, we’ll email you to confirm the outcome.
Before your account is deleted, save any information you’d like to keep. You won’t be able to sign when the account is deleted.
What happens to my data?
We’ll delete your account and its associated personal data, except for information we have a legitimate reason to keep. For example, some records may be needed for tax or accounting purposes, fraud prevention or legal claims.
If we need to keep anything, we’ll explain what it is, why and for how long, or how that period is determined.
I use Probcast with my company, how is this handled?
Let us know whether you’d like to delete your own account or are asking about closing the organisation’s account. Deleting your individual account won’t automatically delete your colleagues’ accounts.
We’ll check any shared records separately and explain how your personal data within them will be handled.
What about my subscription?
When deleting your account, we'll be sure to cancel your subscription as-well, although note that sending a deletion request doesn’t necessarily stop recurring charges straight away.
Subscriptions are handled on a company level, so cancelling your subscription will cancel it for all members of the company.
If you want to remove an active subscription, mention it in your message. We’ll explain how cancellation and any remaining billing are handled.
Note that removing the app from your phone doesn’t delete your account or cancel your subscription.
You can also cancel your subscription at any time on the "Membership" page located in the "Company Settings" tab seen here:
Need more assistance?
Send us a message or email [email protected] and we’ll be happy to help!